Shipping Policy

All orders are processed within 1 to 5 working days. Please note that we do not ship on weekends or public holidays. During peak times—such as when receiving combo or bulk orders—shipping may take longer.


Since we offer a wide range of customized products, we kindly ask for your patience as we prepare your order. Additionally, please allow for extra transit time for delivery.

Cancellation Policy

We strive to provide a seamless shopping experience. If you need to cancel your order, please review the following guidelines:

  1. Cancellation Requests: You can request to cancel your order within 2 hours of placing it. Please contact us at WhatsApp +91 8838 3373 42 to initiate the cancellation process.
  2. Order Status: If your order has already been processed or shipped, we may not be able to accommodate your cancellation request.
  3. Refunds: If your cancellation request is approved, a refund will be processed within 5-10 working days.
  4. Custom Orders: For customized products, cancellations cannot be accepted once the order is in production.

We appreciate your understanding and are here to assist you with any questions or concerns regarding your order. Thank you for choosing us!

Return Policy

We want you to be completely satisfied with your purchase. If you need to return an item, please follow our guidelines below:

  1. Return Period: You have 24 hours from the time of delivery to inform us of your intention to return an item. Please contact us at support@giftkadai.in or WhatsApp +91 8838 3373 42 to initiate the return process.
  2. Condition of Items: Items must be returned in their original condition, unused, and in the original packaging.
  3. Product Description: Returns will not be accepted if the item was purchased without reading the product description. We encourage all customers to thoroughly review the description before completing their order.
  4. Exclusions: Exclusions: Customized products are non-returnable unless there is a manufacturing defect or error. In cases where a small picture or name sticker is applied incorrectly from our side, we will send you an alternative correct sticker. You can remove the mistakenly applied sticker and replace it with the correct one.
  5. Replacement Policy: For your orders, we primarily suggest and accept replacements instead of returns. Please reach out to us to discuss your replacement options.
  6. Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent or defective product).
  7. Refunds: Once we receive and inspect the returned item, we will process your refund within 7-10 business days.

If you have any questions or need further assistance, feel free to reach out. Thank you for choosing us!

Return Acceptance Policy

To ensure a smooth return process, we require the following:

  1. Video Proof: For all return requests, you must provide a video that shows the unboxing of the product and its condition while in use. The video should not be paused and must clearly demonstrate the product’s working condition.
  2. Photo Proof: Please note that photo proofs will not be accepted as valid evidence for returns.
  3. Return Period: You have 24 hours from the time of delivery to submit your video proof and inform us of your intention to return an item. Contact us at support@giftkadai.in  or WhatsApp +91 8838 3373 42 to initiate the return process.

If you have any questions or need further assistance, feel free to reach out. Thank you for your understanding!

Payment Error Policy

We understand that payment issues can be frustrating. Here’s our policy regarding errors related to payments processed through Razorpay:

  1. Payment Confirmation: Once your payment is successfully processed through Razorpay, you will receive a order confirmation. If you do not receive this confirmation, please check your payment status and contact us if needed.
  2. Payment Failures: If a payment fails during the transaction due to bank server issues, please do not attempt to make multiple payments. Instead, wait for a few minutes and check if the amount has been debited from your account. If it has, it may take some time to reflect in our system.
  3. Duplicate Payments: In case of accidental duplicate payments, please contact us within 24 hours with your payment details. We will verify the transaction and initiate a refund for the duplicate amount within 7-10 business days.
  4. Refunds for Failed Transactions: If your payment fails and the amount is debited from your account, Razorpay will automatically process a refund. Please allow 5-7 business days for the refund to reflect in your account, depending on your bank’s processing time.
  5. Social Media/WhatsApp Orders: If you place an order directly through our social media handles or WhatsApp, please note that this policy may slightly change. For these orders, we follow our direct transaction method and do not use any payment gateways.
  6. Customer Support: For any payment-related queries or issues, please contact our customer support team at support@giftkadai.in  or WhatsApp +91 8838 3373 42. We are here to assist you!

Thank you for your understanding and for choosing us!

Photo Safety Policy

We understand that privacy and security are essential when it comes to sharing personal photos for customized products. Here’s how we ensure your photos are handled safely:

  1. Secure Storage: All photos provided for customization are stored securely.
  2. Limited Access: Only authorized personnel within our team have access to your photos. We maintain strict protocols to ensure that your information is viewed only by those who need it for processing your order.
  3. Usage Restrictions: Your photos will only be used for the specific purpose of creating your customized product. We do not share, sell, or distribute your images to any third parties without your explicit consent.
  4. Data Retention: We retain your photos only for the duration necessary to complete your order. Once your order is fulfilled, we securely delete your images from our systems.
  5. Transparent Policies: We are committed to transparency regarding how we handle your personal information. If you have any questions about our photo safety practices, feel free to reach out to us.
  6. Customer Support: If you have concerns about privacy or photo handling, our customer support team is here to assist you. You can contact us anytime for clarification or support.

Your trust is important to us, and we are dedicated to ensuring the safety of your personal photos throughout the customization process. Thank you for choosing us for your customized products!

Courier Policy

We want to provide you with clear information regarding our delivery process:

  1. External Couriers: We do not have our own delivery partner; instead, we rely on external courier services to handle the shipping of your orders.
  2. Delivery Timelines: As we use third-party courier services, we are unable to guarantee a specific delivery date. The delivery timeframe depends on the courier team and their operational schedules.
  3. Tracking Information: Once your order is shipped, we will provide you with tracking information so you can monitor the progress of your delivery.
  4. Delays: While we strive for timely delivery, please be aware that unforeseen circumstances, such as weather conditions or logistical issues, may cause delays. We appreciate your understanding in such situations.
  5. Delivery Issues: If you do not respond to calls from the courier team or if you reject the courier, the package will automatically return to us. Once we have shared the tracking information, you are responsible for receiving your product. If the product is returned to us, we cannot provide a refund for such orders. If a redelivery attempt is needed, you will be required to pay an additional courier fee. In cases where your location is out of the delivery area, the package will be held at the nearest hub, and you can collect it from there. If you do not collect the package and it is returned to us, we will not be able to offer a refund in such cases either.

  6. Customer Support: If you have any questions or concerns regarding your order’s delivery status, please feel free to reach out to our customer support team. We are here to assist you and provide updates as needed.

Thank you for your understanding as we work with external couriers to deliver your orders!