Refund & Return Policy
At GiftKadai.in, we take pride in offering high-quality, handcrafted gifts made with care and precision. Since most of our products are custom-made and uniquely designed, they cannot be reused or resold. However, your satisfaction is always our top priority.
When a Refund or Replacement is Eligible
We gladly accept refunds or replacements only in the rare event of:
- Product received is damaged, defective, or different from what was ordered.
- Color or size mismatch compared to the confirmed order.
- A complete unboxing video is provided (from sealed package to product opening).
- Issue is reported within 24 hours of delivery.
Note: Photo proofs alone will not be accepted.
Important Notes
- Claims without a proper unboxing video will be rejected.
- No refunds or replacements for personalised products due to:
- Incorrect name, photo, or message shared by the customer.
- Change of design preference after placing the order.
- All requests are subject to internal quality verification.
- Replacement orders follow standard production and shipping timelines.
- Courier delays are not refundable.
How to Request a Refund or Replacement
Contact us within 24 hours of delivery through:
Email:
support@giftkadai.in
WhatsApp (No Calls):
+91 88383 37342
Please include:
- Order Number
- Short description of the issue
- Full unboxing video (from seal to product)
Our support team will review your request and guide you with the next steps.
Refund Timeline
Once approved, refunds will be processed within 5–7 business days to the original payment method.
